Mediation, or any type of workplace conflict resolution, is all about managing conflict. It is understanding why someone is in conflict in the workplace and more importantly how is the issue going to be resolved and under what conditions?
The mediation process looks at how a neutral third party helps the disputants resolve the workplace conflict on their own terms. This usually requires innovative and flexible thinking by the parties!
In this webinar, we’ll help you understand why someone is in conflict and what you can do about it!
Here are you three main take-aways of this session:
- Viewing Conflict Differently
- What is Driving the Conflict Someone is in?
- Solving The Conflict
And to lighten things up, we will discuss how the TV show “90 Day Fiancé” best demonstrates these concepts!
This webinar will be presented by Helen Lightstone, who will help you understand these basic tools and better equip you to handle conflicts that exist in the workplace.
Helen Lightstone
Helen Lightstone is the founder of Lightstone Academy for Conflict Resolution, and is a mediator, trainer, licensed paralegal, and college professor. Helen is both a Chartered Mediator (C.Med.) and a Qualified Arbitrator (Q. Arb.). After earning her Law Society of Upper Canada (now the Law Society of Ontario), paralegal license in 2008, Helen received her certificate in Alternative Dispute Resolution from York University and then earned her Master of Laws (LL.M) in Dispute Resolution from Osgoode Hall Law School in 2017.
Dubbed “the Mediation Lady” by her students, Helen is a respected and experienced professor of Alternative Dispute Resolution and has worked with the following colleges: Durham, Centennial, Seneca and Sheridan. She has taught ADR for the Department of National Defence and to police officers in Belize with Riverdale Mediation. Helen also coaches at Osgoode Hall Law School in their Master of Laws, Dispute Resolution Program.
